FAQ
Everything groups ask before booking.
Why groups pick us
The exact van you see
Real photos of our own vans. No “or similar” surprises.
Brought to you
Airport curb, hotel lobby or your driveway. We text when we’re close.
One price, shown up front
The total for your dates before you pay.
A real person answers
Call or text the local team. No phone tree.
Questions
Do I need a special license for a 15-passenger van?
No. A regular driver’s license is enough for the Suburban and both Sprinters.
How much luggage fits with every seat full?
Each vehicle page shows how many suitcases fit with every seat full.
Can you deliver to my hotel or airport?
Yes. Pick an airport or delivery spot when you book, or text us at 408-521-1616.
What is your deposit and when is it refunded?
$450, held on your card at pickup and released after the vehicle is returned.
Can I change my trip after booking?
Yes. Sign in, open your trip and send a change request for dates, times, pickup place or extras. We approve or decline it and let you know by text and email.
Can I use my own insurance?
Yes. Verify it online in about 2 minutes. If that doesn’t work, we set up a short three-way call with you and your insurance company before pickup.
Rental terms
Drivers
Only drivers on the booking may drive. Every driver must be 18 or older with a valid license.
Miles
Free miles per day are shown on your booking. Extra miles are billed per mile.
Fuel
Return with the same fuel level. Fuel used is charged at $9 per gallon.
No smoking
No smoking or vaping in the vehicle. A cleaning fee applies.
Damage and deposit
A $450 deposit is held. New damage is charged to you or your insurance.
Cancellation
Full refund if you cancel at least 48 hours before the trip starts.
Questions? Call or text 408-521-1616.